Our Cancellation and Refund Policy
You are fully protected by the liberal NTTS cancellation and refund provisions.
You may cancel your enrollment within 15 days of your receipt of the course materials, or access to the online course materials, and receive a full refund, by notifying student services at 800-914-8138. You may also notify us in writing by mail or email.
If you cancel your enrollment after 15 days, and before you have completed 50% of the course, the refund will be based on how many lessons you completed. The School also retains the $125 Registration Fee, plus s/h charges.
If you cancel after more than 50% of the course has been completed, no refunds will apply – and you are responsible for tuition money still owed. All refunds will be issued within 30 days of NTTS receiving cancellation notification. No refunds made after six (6) months of enrollment.
|% completed by the student||% Return to Student (Minus Registration Fee (not to exceed $200 or 20%)||% Retained by the Institution|
|Up to 10%||90%||10%|
Sample Refund Calculation:
A student enrolls in a course where the course fee is $695.00 + 79.00 (Intl. s/h) = $774.00
Student withdraws from the course on the 16th day and 1 out of 20 lessons was completed, the student is entitled to a refund of $535.25.
– $125 (Registration Fee)
-34.75 (1 lesson completed)
535.25 Refund Amount
You may contact us by phone at 1-800-914-8138 or by mail addressed to National Tax Training School, PO Box 767, Mahwah, NJ 07430 or by email at [email protected]. All refund requests will be processed within 30 days after cancellation request.
Although a grievance against our school is rare, a student should feel free to bring any complaint or concern to our attention so that we may properly address it. The following complaint procedure shall be followed by the student and will be adhered to by the administration:
Concerns or complaints must be brought to our attention within one year from the date of enrollment or within the extension period if the applicable fee has been paid. The concern or complaint should be put into writing and addressed to Registrar, National Tax Training School, PO Box 767, Mahwah, NJ 07430. We will address the issue and make any necessary resolution within 21 business days. A question or concern that the student feels was not satisfactorily resolved by the Registrar, can be addressed in writing to Director, National Tax Training School, PO Box 767, Mahwah, NJ 07430. The Director will review the matter and make a resolution, if warranted. The Director will inform the student of his determination in writing, within 15 business days.
Any current or former student of National Tax Training School who believes that the School, or anyone representing the school, has acted unlawfully, has the right to file a complaint with the accrediting commission, Distance Education Accrediting Commission (DEAC). Contact information is shown below.
Distance Education Accrediting Commission (DEAC)
1601 18th Street, NW,
Washington, D.C. 20009
In the event of an unannounced school closure, students enrolled at the time of the closure must contact the Department of Labor and Workforce Development’s Training Evaluation Unit within ninety (90) calendar days of the closure. Failure to do so within the ninety (90) days may exclude the student from any available form of assistance. The contact number to call is (609) 292‐4287.
Please review the School Catalog to become familiar with our school policies.
National Tax Training School is committed to protecting your privacy. We base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide more personalized service. See below for detailed information about how we protect your personal information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do this at any time by contacting us via the email address or phone number provided on our website
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.
Minimum Technology Requirements
National Tax Training School uses the popular and reliable Canvas Learning Management System (LMS) do deliver the online programs.
Satisfactory Academic Progress Policy
Students must complete their course within 12 months of the date of enrollment. To be considered making satisfactory academic progress, at least one assignment must be completed each month. The qualitative measure of SAP is the course grade. Students are required to earn a minimum of 70% in a course. The quantitative measure of SAP is the completion rate. Students are required to complete their course in no more than 12 months from the date of enrollment.